Frequently Asked Questions
Everything you need to know about your Haspel order and our premium collections.
What is Haspel's standard shipping policy?
We offer standard ground shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Use our online portal to generate a prepaid return label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel or modify your order within 60 minutes of placement by contacting our customer service team.
Do you offer international shipping?
Yes, Haspel ships to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination.